This Returns & Warranty Policy explains the conditions that apply to refunds, exchanges, and defective products purchased through ozvapeones.com.
Unopened and sealed products may be returned within 14 days after delivery for a full refund.
To request a refund, the product must remain unused, unopened, and in its original sealed condition.
Approved returns must be sent back to our designated warehouse.
After the returned item has been received and its condition has been verified, the refund will be processed to the original payment method used for the purchase.
Products that have confirmed quality issues or manufacturing defects within 30 days after delivery may qualify for an exchange.
To request an exchange, please contact our customer service team before returning the product.
Once your request has been approved, return instructions and, where applicable, a return shipping label will be provided.
The faulty product must be returned for inspection.
After the issue has been verified, we may provide one of the following remedies:
All refunds and exchanges require prior approval before the product is returned.
Products that have been opened, used, or physically damaged by the customer are generally not eligible for a refund or exchange.
Customers are responsible for return shipping costs unless our team confirms that the product is defective or has a qualifying quality issue.
If you believe that your product has a manufacturing defect or quality issue, please contact us as soon as possible and provide information about the problem.
We may request photographs, videos, order information, or other details to help verify the issue before approving a return or exchange.
Once the defective item has been returned and inspected, an appropriate replacement or refund will be provided if the claim is approved.
Products may not qualify for a refund or exchange if they have been:
Unless a product defect or quality issue is confirmed by our team, customers are responsible for the cost of returning products.
Please follow the return instructions provided by customer service before shipping any item back to us.
Approved refunds will be issued to the original payment method after the returned product has been received and inspected.
Please allow additional processing time for your bank, credit card provider, or payment service to post the refund to your account.
ozvapeones.com reserves the right to make the final determination regarding eligibility for refunds and exchanges under this policy, subject to applicable consumer laws and regulations.
If you have questions about a refund, return, exchange, defective product, or warranty claim, please contact our customer service team using the email address provided on our website.
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