All orders are shipped from Sydney, Australia using Australia Post.
In-stock orders are normally prepared and dispatched within 1 business day, excluding public holidays.
In some circumstances, processing may take up to 2 business days. If there is an unexpected delay with your order, we will notify you by email.
Estimated delivery times after dispatch are generally:
Delivery times are estimates and may vary depending on your location, Australia Post operations, public holidays, weather conditions, or other circumstances outside our control.
Orders are packaged discreetly to help protect customer privacy.
We offer both Australia Post Parcel Post and Express Post delivery options.
Orders over $149 qualify for free Parcel Post shipping.
Express Post is also available for an additional shipping fee.
Orders placed before approximately 2–3 PM Sydney time on a business day are generally dispatched the same day.
Orders placed after the daily dispatch cutoff will normally be shipped on the next business day.
After your parcel has been dispatched, you will receive a shipping confirmation email containing your tracking information.
You can use the tracking number provided in the email to monitor your shipment through Australia Post.
You may also track your parcel directly through the Australia Post website.
If your tracking information has not updated for more than 7 business days after dispatch, please contact us so that we can investigate the shipment.
If your order has not arrived within 15 business days after dispatch, please contact our customer service team for assistance.
If you need to change or cancel an order, please contact us as soon as possible.
We can only make changes or cancel an order before it has been dispatched.
Once an order has already been shipped, it cannot be cancelled during transit. You will need to receive and return the package before an eligible refund can be processed.
Original shipping charges are non-refundable.
Please carefully review your shipping address before completing checkout.
Customers are responsible for providing a complete and accurate delivery address.
Orders valued over $250 require a signature upon delivery.
If a parcel cannot be delivered because an incorrect or incomplete address was supplied, the package may be returned to us.
If a returned parcel needs to be shipped again, additional reshipping charges may apply.
Although we aim to dispatch and deliver orders as quickly as possible, delivery schedules cannot be guaranteed.
Delays caused by Australia Post, severe weather, public holidays, transportation disruptions, incorrect addresses, or other circumstances outside our reasonable control may affect delivery times.
If you have questions about your shipment, tracking information, delivery status, or an order that has not arrived, please contact us using the contact information provided on our website.
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